AI front desk for your business
One AI that runs your front desk
It answers every call in a natural voice, books the job, and texts customers a link to send through photos or details — then keeps every call, message, file and task in one place you can actually see. The phone is the front door. Behind it, one system handles your enquiries, bookings and follow-ups so nothing slips through.
Book a free demoHow it works
Everything runs through one place
Calls, texts and photos come in. Bookings, quotes and follow-ups go out. It all stays tied to the right customer, so you're never digging through voicemails, notes and message threads to piece a job together.
It answers
Every call, day or night, on your existing number and in your greeting. Inbound, after-hours, or overflow when the team is busy.
It handles the request
Answers questions from your own info, books the job, quotes, and logs what the customer needs — all on the call.
It collects what it needs
Texts the caller a link to send photos, video or details, straight onto their record. No app, no email chase.
You see all of it
Every call, message, file, booking and task in one dashboard, with a recording, transcript and short summary.
What it does
The work behind the call, handled
Answering is the easy part. The value is everything that happens after "hello" — the jobs a message-taker leaves on your desk.
Answers & makes calls
Two-way voice on your existing number — inbound enquiries plus outbound callbacks, reminders and confirmations, in a warm voice with the accent and tone you choose.
Books jobs & appointments
Checks availability and writes a confirmed booking into your calendar or scheduling tool on the call. Reschedules and cancellations too, depending on the system you run.
Collects photos & details
Texts the caller a link on the call so they can send photos, video or documents from their phone. It lands on their job or case — ready before you quote or send anyone out.
Keeps a record for every caller
Recognises returning callers by name and history, and builds a contact record for everyone else — notes, photos and past calls, all in one spot so nothing gets re-explained.
Logs maintenance & tasks
Turns a call into an actionable request — a maintenance job, a callback, a task for the right person — with the details and photos attached, so it's ready to action, not lost in a notepad.
Follows up by text & phone
Sends quotes, confirmations and reminders, texts back missed calls within seconds, and can work through your past customers and old quotes to win the next job.
On-call media capture
It can collect photos and video right there on the call
When a caller needs to show you something, the agent texts them a link mid-call. They tap it, send the photos, video or paperwork, and it lands straight on their job or case. No app to download, no "email it to us" that never comes. The customer sees the same simple flow every time, and it all stays with their record.
Trades & property
Get photos of the job or the damage before you quote or send a truck — so the first visit is the right one, with the right gear.
Salons & studios
Let clients send an inspiration pic or reference photo before the appointment, so the chair time is spent doing the work, not guessing.
Maintenance & claims
Capture video of the fault or the incident against the case, ready for whoever handles it next — no back-and-forth to work out what's actually wrong.
Message-taker vs. front desk
A message-taker relays. This one gets it done.
Most AI phone answering is a polite voicemail: it takes a message and hands the work back to you. This is connected to your tools and allowed to act, so the job moves forward on the call instead of landing back on your list.
A typical AI receptionist
- Answers and takes a message
- Texts you to call the customer back
- Can't see your calendar or book a job
- No way to collect a photo or a document
- Forgets the caller the moment they hang up
- You never really know what it handled
Industrial AI front desk
- Answers, understands the request, and acts on it during the call
- Books the job and sends the confirmation itself
- Texts a link so the caller can send photos and details
- Logs the request or maintenance job for the right person
- Remembers callers and keeps everything on their record
- Every call recorded, summarised and accounted for in one place
Connected to your stack
It works with the tools you already use
Your booking software, calendar, and messaging. What it books or updates live depends on the systems you use, and we set that up with you before it goes live.
Using something else? Tell us what you run and we'll check it — new booking, clinic, salon and trade systems added on request.
Who it's for
Built for businesses that live on the phone
If a missed call means a missed job, or your team is stuck on the phone instead of doing the work, this is for you.
Compliant by design
Built in Australia. Private by default. Compliant on every call.
FAQ
Common questions
It does a lot more than take messages. It answers the call, books the job, texts the customer a link to send photos or details, logs the request, and keeps every call, contact and task in one place. Answering the phone is the front door. The value is everything it does behind it.
Yes. On the call it can text the customer a secure upload link. They tap it and send photos, video or details straight from their phone, and it lands on that caller's record or job. No app to download, nothing chased by email later — handy for quotes, maintenance faults, insurance claims, or a salon client sending an inspiration pic before their appointment.
Yes. It answers on the number you already advertise, so nothing changes for your customers. It can cover 24/7, after-hours only, or just overflow when your team is busy.
No. It uses a natural, human-sounding voice, and you pick the accent and tone to match your business. It replies in under a second and handles interruptions, so callers talk to it the way they'd talk to a good staff member, not a phone menu.
Usually under two weeks. We set it up on your services, pricing and tone, connect your tools, and test it properly before it takes a single real call.
It's Australian-built with AU data residency, consent-first call recording, and a clear AI disclosure on every call. Each business is fully isolated, so your calls, contacts and files are never shared with anyone else.
Get started
Hear it answer your business's calls
Book a free consultation and we'll set up a live demo on your real services and workflow. You'll hear exactly what it handles, and see where it saves you time, before you decide anything.
Book a free demoPrefer email? ai@industrialai.au · Gold Coast, QLD · Australia & New Zealand